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You Get What You Pay For: The Six Biggest Pitfalls of Free Phone Recorder Software

by Craig

Phone recorder equipment comes in all shapes and sizes. Back in the olden days, they were usually cassette-driven devices that are prone to static and magnetic interference. As technology progressed, more reliable flash-based memory recorders went mainstream.  With the advances in information technology and digital hardware, a new breed of telephone recording devices are now compatible with the ever-present personal computer.

Many people prefer to use free phone recorder software. After all, who would want to pay for something that they can get for free, right? However, these so-called freeware are not without their disadvantages. Let us enumerate these drawbacks one by one.

[1] Documentation

Crude user manuals are the most common complaint against free telephone recorder software.  More often than not, instructions come in the form of a few sentences that go only as far as the initial setup. Seldom do we see any freeware program that provides extensive explanations as to how they work. As a matter of fact, this is a trait of freeware programs in general. Even Mozilla Firefox suffers from the same thing.


Freeware are usually created as hobbies of teams or individuals who (usually) do not have profit-making in their minds. These programs were written by a mere handful of programmers who have neither the time nor the resources to perform extensive debugging.  Because of this, many freeware phone recording programs are prone to problems like memory leaks, missing lines of code, and the like. Sure, you can record a call or two, but a hard drive failure is too much of a price to pay.

[3] Updates

With the same reason, many freeware phone recorder programs are rendered unusable after a very short span of time. Common issues include [a] cross-platform compatibility and [b] the software’s compatibility with the operating system itself.  For example, a simple Windows update can force your computer to block the recording software, leaving you with nothing to use when you need it the most.

[4] Customer Support

If you have encountered any of the previous three problems with a particular software program, your knee-jerk reaction would be to look for an 800 number to call. However, since maintaining much-needed phone-based customer support departments is expensive, your efforts will typically be in vain.

[5] Privacy

Many free-to-use phone recorder software manufacturers subscribe to the tenet, “There’s no such thing as free lunch.” In most cases, these programs include a piece of code that enables your computer to automatically send usage data to a company’s servers. While many software companies argue that the information they receive are not personally identifiable, we still cannot deny the fact that it is impossible for an average person like you and me to disprove their claim. In essence, we just need to take their word for it, because we are left with very little choice on the matter.

[6] Acceptability

There may be instances where you may need to use clips from the phone recorder as evidence in court. Since the said freeware was practically created by amateurs, your opponent’s lawyers will have a field day as they point out your device’s questionable capability to generate admissible evidence.  For this reason, using free recording software is a risk that many people are simply unwilling to take.

We are here to help you with your phone recording needs. If you have any questions about this article or otherwise, please submit them in the Comments box below and we will respond within 24 hours. Affordable, reliable, and well-made call recording software is available in the market today. With just a few dollars worth of investment, you can rest assured that you will get what you want – and need. You get what you pay for, what would you get from paying nothing?

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