Telephone Call Recorders
By Damien
Monday, November 27, 2006
Why purchase a telephone call recorder? Reduced Liability. This is the number one reason why most businesses purchase a telephone recorder, allowing businesses to easily resolve disputes and protect themselves with recorded evidence by providing an impartial record. In most instances if these recordings are done properly they may be admissible as evidence in court. However, the existence alone of such recordings is often enough to stop a lawsuit from even being filed. An example of this comes from a towing company in Massachusetts that uses a Versadial telephone recorder to record all incoming orders. A customer called in and gave directions for a towing job. However the customer gave the wrong directions and the towing company was unable to find them. The customer was irate and threatened a lawsuit. The towing company opened their telephone recording software, reviewed the call in question and sent the customer’s lawyer a copy of the recording. The lawsuit was immediately dropped.