"Call Recording and Monitoring System Helps You Train Agents and Improve Customer Service"
The Konexx USB Phone 2 PC - Call Center is the ultimate low cost phone recording software. Eliminate external phone recorders. Now record telephone conversations digitally on a PC and file the recording for on your network for later retrieval and playback. Ideal solution for verification of contractual discussions. Flexible software program operates in Supervisor, Agent On-Demand, or Agent Logger mode. High quality sound recording ensures both sides of the conversation are recorded clearly.
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Features
- USB Phone 2 PC hardware and software easily installs on an individual PC or notebook.
- Records both sides of the conversation.
- Records both Incoming and Outgoing calls.
- Phone 2 PC - Call Center software has three GUI modes:
| 1. Supervisor Mode - gives the user complete control of all recording features (record, start/stop, pause, file location, etc.) |
| 2. Agent-OnDemand Mode - perfect for verification services, enables agents to start/stop and pause recordings. Only the required portions of calls are recorded. Files are automatically saved to a drive location determined by a supervisor. |
| 3. Agent-Logger Mode - voice activated mode that automatically records and files all conversations. Settings and features are invisible to agents. |
- No external power source needed. USB Phone 2 PC gets its power from the USB port.
- Easily switch from recording phone conversation to recording from the supplied external microphone.
- Auto file naming feature allows you to save files with prefixes and/or date/time as the file name automatically.
- Supervisors can select on-demand or voice activated recording.
- Administrators can choose modes by using a special password.
- Voice activation feature starts recording when it senses voices on the telephone.
- Bookmarks can be inserted during recording/playback for easy access to important points of the conversation.
- Add an annotation at the beginning or end of a recorded file.
- Includes an external microphone for easy dictation, meetings and interview recording.
- Enables audio files to be played through the telephone set.
- Great organizational tool that saves your conversations in folders and directories on your PC just like your Word and Excel files.
- Easy to use Graphical User Interface (GUI).
- Enables audio files to be played through the telephone set to parties at the other end of your call.
- "Announcement Manager" feature allows playing of prerecorded messages to called parties, even while recording.
- No computer sound card needed. The USB Phone 2 PC interface is the sound card.
Technical Specifications
- Phone 2 PC software uses GSM 6.10 compression algorithms to keep file sizes manageable (1 hour of recording time = Approx. 5.6MB).
- Compatible with any standard Microsoft Windows 2000, XP, Vista, or Windows 7 Operating Systems.
- Easy to use Graphical User Interface (GUI).
- Automatic Gain Control (AGC) circuit ensures conversation is recorded clearly.
- Phone 2 PC Interface installs easily to the office telephone (analog or digital phones) and your computer USB port.
- Automatic Recording Level (ARL) ensures conversation is recorded clearly.
- Powered by computer's USB port.
- Interface size: 3.0 (L) x 1.3 (W) x 1.0 (H) inches. Weight: 1.5 ounces.
Example Installation Diagrams:
Questions on USB Phone 2 PC - Call Center Edition
- From: sherman
- could you edit recordings? for example cut out portions of conversation and only save important statements or explanations with this device..
- Yes you can edit the phone recording files both with this Call Center Edition and the Advanced version. Once you record phone calls, it allows sound manipulation as cut and crop of just important parts.
- Do you find this question helpful? Yes No
- From: Daniella
- can you record calls from multiple agents working on different PC's simultaneously with this device?
- Hi Daniella, this is one for each phone/PC seat you need to record. It comes with one set of the hardware needed to connected the phone to the PC, and one software license. So you would purchase one for each seat.
- Do you find this question helpful? Yes No
- From: denver
- Can your recordings be emailed to a manager and played back via a computer that does not have your software? Can it be saved in a .wav file?
- Hi Denver, yes that's exactly correct. The recordings can be one-click emailed as a .wav file. It's emailed as standard .wav format, so any computer can play them.
- Do you find this question helpful? Yes No
- From: Ahmad
- can i record from 10 telephone set at the same time with this davice
- Hi Ahmad, no, it connects to the telephone's handset cord, so you would purchase one for each telephone you want to record. Each unit you purchase comes with the hardware needed, and one license for the software.
- Do you find this question helpful? Yes No
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