By STEFANIA VISCUSI
TMCnet Assistant Editor for Channels

The phone recorder is an important and necessary tool in the call center. As agents communicate with a vast number of callers each day, it becomes important for the call center to utilize a phone recorder in order to keep an accurate record of what was said during each call, and to provide backup incase of a dispute.

The phone recorder can also help call centers in their training initiatives, as recordings of actual phone calls can help to not only identify areas needing improvement, but also provides real-life examples for utilization during training sessions.

With a phone recorder in place to record and monitor calls, call centers are able to improve customer service levels by training agents to better handle calls.

The phone recorder presents backup in verification of contractual discussions, for example.

A quality phone recorder for the call center must include recording technology that makes it possible to clearly hear both parties.

Providing call centers with a quality, low-cost phone recorder solution, Freedom In Motion offers the Konexx USB Phone 2 PC- Call Center edition.

The phone recorder allows users to make digital recordings of phone conversations on a PC, so files can be easily saved and accessed.

The phone recorder features and easy to use Graphical User Interface (GUI) and includes the ability to record calls without the need for an extra sound card or need for an external power source.